 |
 |
|
||
 |
||||
Printing Problems
Cannot perform network printing
Can you print a network check report?
See the printed network check report and verify that the network settings are correct. See Solving Network Problems.
If your printer does not have an LCD screen, print a network status sheet as described in the next section.
See the printed network check report and verify that the network settings are correct. See Solving Network Problems.
If your printer does not have an LCD screen, print a network status sheet as described in the next section.
Can a network status sheet be printed?
See the printed network status sheet and verify that the network settings are correct. See Solving Network Problems.
See the printed network status sheet and verify that the network settings are correct. See Solving Network Problems.
Are the network connection settings correct?
See Setup Problems for more details on problems with network connection settings.
See Setup Problems for more details on problems with network connection settings.
The IP address changes
Is the TCP/IP setting on the control panel set to acquire an IP address automatically?
If the setting is auto, the IP address changes each time the printer is turned on. When using the auto setting, determine the power-on order, or always keep the printer turned on. The auto setting is available when setting the printer port using EpsonNet Print (in Windows) or Bonjour printing (in Mac OS X).
If the setting is auto, the IP address changes each time the printer is turned on. When using the auto setting, determine the power-on order, or always keep the printer turned on. The auto setting is available when setting the printer port using EpsonNet Print (in Windows) or Bonjour printing (in Mac OS X).
Printing is slow or the data end is truncated
Do the communication modes (full duplex/half duplex) of the printer and connected hub match?
The printer’s factory default communication line speed mode is auto. If the hub’s communication mode is fixed, a mismatch occurs between the communication modes of the printer and hub, and the printing speed becomes extremely slow or the data end is truncated due to timeout.
The printer’s factory default communication line speed mode is auto. If the hub’s communication mode is fixed, a mismatch occurs between the communication modes of the printer and hub, and the printing speed becomes extremely slow or the data end is truncated due to timeout.
Is the reception poor?
If the reception is poor in a wireless environment, make sure there are no obstacles around the printer. Move the printer to a good signal location. The signal strength can be confirmed on the printer’s control panel.
If the reception is poor in a wireless environment, make sure there are no obstacles around the printer. Move the printer to a good signal location. The signal strength can be confirmed on the printer’s control panel.
Is the printer port setup correct?
Follow the steps below to check the printer port (for Windows).
1. Click start - Control Panel - Hardware and Sound - Devices and Printers (for Windows 7).
Click start - Control Panel - Hardware and Sound - Printers (for Windows Vista).
Click Start - Control Panel - Printers and Other Hardware - Printers and Faxes (for Windows XP).
2. Right-click your printer icon.
3. Select Printer properties (Windows 7) or Properties (Windows Vista/XP).
4. Select the Ports tab.
5. Check that the correct protocol is selected in the descriptions column for your printer.
Follow the steps below to check the printer port (for Windows).
1. Click start - Control Panel - Hardware and Sound - Devices and Printers (for Windows 7).
Click start - Control Panel - Hardware and Sound - Printers (for Windows Vista).
Click Start - Control Panel - Printers and Other Hardware - Printers and Faxes (for Windows XP).
2. Right-click your printer icon.
3. Select Printer properties (Windows 7) or Properties (Windows Vista/XP).
4. Select the Ports tab.
5. Check that the correct protocol is selected in the descriptions column for your printer.
Cannot stop printing even though the print job was cancelled from the computer
Was the print job sent from a network computer running Mac OS X (10.5.x or 10.6.x)?
If all of the following conditions apply to your environment, you cannot stop printing from the computer.
- The printer supports AirPrint.
- The print job was sent from a connected network computer running Mac OS X (10.5.x or 10.6.x).
- In the Bonjour settings of the Web page embedded in the printer, Top Priority Protocol is set to IPP.
In this case, press the cancel button on the printer’s control panel to stop printing.
If you want to be able to stop printing using the computer, make the following settings.
1. Open the Web page embedded in the printer. Refer to Accessing a Web page embedded in the printer.
2. Click AirPrint Setup.
3. Select Port9100 in the Top Priority Protocol pull-down menu, and then click OK.
4. If Top Priority Protocol:Port9100 is displayed, click OK.
5. Close the browser.
6. Select System Preferences from the Apple Menu.
7. Click the Print & Fax icon.
8. Select the printer that you want to set from the printer list, and then click - to delete the printer.
9. Click + under the Printers list, and then select the printer that you want to set from the network printer list.
10. When your printer name is displayed in the Name box, click the Add button.
If you print from the re-registered printer, you can stop printing from the computer.
If all of the following conditions apply to your environment, you cannot stop printing from the computer.
- The printer supports AirPrint.
- The print job was sent from a connected network computer running Mac OS X (10.5.x or 10.6.x).
- In the Bonjour settings of the Web page embedded in the printer, Top Priority Protocol is set to IPP.
In this case, press the cancel button on the printer’s control panel to stop printing.
If you want to be able to stop printing using the computer, make the following settings.
1. Open the Web page embedded in the printer. Refer to Accessing a Web page embedded in the printer.
2. Click AirPrint Setup.
3. Select Port9100 in the Top Priority Protocol pull-down menu, and then click OK.
4. If Top Priority Protocol:Port9100 is displayed, click OK.
5. Close the browser.
6. Select System Preferences from the Apple Menu.
7. Click the Print & Fax icon.
8. Select the printer that you want to set from the printer list, and then click - to delete the printer.
9. Click + under the Printers list, and then select the printer that you want to set from the network printer list.
10. When your printer name is displayed in the Name box, click the Add button.
If you print from the re-registered printer, you can stop printing from the computer.
Even though the device sends a multiple-page print job using AirPrint, the printer prints only the last page
Is the device running iOS 4.x?
AirPrint-compatible printers support devices running iOS 5.x or later. When using AirPrint to print, use iOS 5.x or later. The printer may not print normally with iOS 4.x. If you are using iOS 4.x, upgrade the operating system to iOS 5.x or later. To upgrade the operating system, visit the Apple Web site.
AirPrint-compatible printers support devices running iOS 5.x or later. When using AirPrint to print, use iOS 5.x or later. The printer may not print normally with iOS 4.x. If you are using iOS 4.x, upgrade the operating system to iOS 5.x or later. To upgrade the operating system, visit the Apple Web site.